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Room 26 2/F, 118, Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
test@yywai.net
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Quick answers to common questions
Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM Hong Kong time. For urgent matters outside these hours, please email us and we'll respond the next business day.
Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Please contact our support team to initiate a return.
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout before completing your purchase.
